Terms of Service

1. Service description

BBBEE Pro provides indicative B-BBEE scorecard calculations, document management, compliance planning tools, procurement scanning, and reporting for South African businesses. It is a monitoring and measurement tool and is not an inspection authority or verification agency.

2. No warranty of certification

Scores produced by the platform are indicative only, based on the Amended Codes of Good Practice (Gazette 36928, as amended). Official B-BBEE certificates must be issued by a SANAS-accredited or IRBA-approved verification agency. We make no guarantee that our indicative scores will match an official verification outcome.

3. Your responsibilities

You are responsible for the accuracy of the data you enter and for keeping your account credentials secure. You agree not to misuse the platform or attempt to access data that is not yours.

4. Subscriptions & billing

We offer monthly and annual subscription plans. Current pricing is displayed on the Pricing page. All fees are quoted in South African Rand (ZAR) and billed in advance through our authorised payment processor. Applicable Value-Added Tax (VAT) is included where required by South African law.

• Billing cycle: Monthly plans renew every month; annual plans renew every twelve months, on the calendar date your subscription started.
• Automatic renewal: Subscriptions renew automatically at the end of each billing period until you cancel.
• Payment authorisation: By subscribing, you authorise us to charge the recurring fee to your selected payment method until the subscription is cancelled.
• Failed payments: If a renewal payment fails, we may retry it. If it remains unpaid, your subscription may be suspended or downgraded to the free tier, and premium features made unavailable until payment is resolved.
• Price changes: We may change subscription fees on reasonable notice. Any change applies only from your next renewal and not to a period you have already paid for.

5. Cancellation policy

You may cancel your subscription at any time from Settings → Subscription within the app, or by contacting us through the in-app Feedback tool. Cancellation stops future renewals only.

• Timing: A cancellation takes effect at the end of your current billing period. You retain access to paid features until that date.
• No partial rebates: We do not refund or credit the unused portion of a billing period that you have already paid for, except as set out in the refund policy below or where required by law.
• Downgrades: If you cancel or downgrade, your access continues at the current paid tier until the period ends, then reverts to the applicable tier.
• Account closure: Cancelling a subscription does not delete your account. You may delete your account and its data separately from Settings → Delete Account.

6. Refund policy

Because the Service is digital software delivered and accessible immediately upon subscription, the following refund terms apply.

• Digital delivery: Once a subscription is activated you receive immediate access to the paid features. As such, all subscription fees are non-refundable except as expressly stated here.
• Statutory cooling-off: Where the Consumer Protection Act, 2008 (CPA) or other applicable law grants a statutory right of withdrawal for goods or services, digital content supplied online is generally exempt once delivery has commenced with your consent. By activating a subscription you acknowledge that delivery has begun.
• Material defect: If a paid feature is materially defective and we cannot rectify it within a reasonable time, you may request a pro-rata refund of the affected period. Routine, minor, or third-party-dependent issues do not qualify.
• Duplicate or erroneous charges: If you are charged in error (for example a duplicate charge), contact us within 60 days and we will refund the erroneous amount in full.
• Annual plans: For annual subscriptions, we may, at our discretion, consider a pro-rata refund for fully unused renewal periods reported to us within 7 days of the renewal date, provided the service has not been materially used in that window.
• How to request: Refund requests must be submitted via the in-app Feedback tool and include your account email and the charge details. Approved refunds are returned to the original payment method within 10–14 business days.
• Chargebacks: We encourage you to contact us before initiating a chargeback. We reserve the right to suspend accounts where chargebacks are disputed in bad faith.

7. Delivery policy

BBBEE Pro is a cloud-hosted software service. There are no physical goods and no shipping.

• Instant access: Delivery is immediate. Upon successful payment, your account is upgraded and premium features become available within the app without delay.
• Free tier: The free Basic tier is available on registration with no payment required.
• Service availability: We aim for high availability but do not guarantee uninterrupted access. Scheduled maintenance, internet disruptions, or third-party outages may temporarily affect the Service.
• Generated content: Reports, export files, and verification bundles you generate are delivered in-app and may be downloaded while your subscription is active.

8. Acceptable use

You may not upload unlawful content, infringe others' rights, or use the platform to misrepresent your B-BBEE status to third parties. You may not attempt to reverse-engineer, scrape, or overload the Service.

9. Disclaimer of liability for loss & damage

To the maximum extent permitted by South African law, the developer and all persons involved in creating, distributing or maintaining the Service (collectively, "the Developer") shall not be responsible or liable for any loss, damage, cost, expense or harm of any kind — whether direct, indirect, incidental, consequential or special, and howsoever arising — resulting from your use of, or inability to use, the Service, or from any reliance on any score, level, recommendation, report or other output it produces.

This includes, without limitation:

• loss of data, records or documents (including where you have not maintained your own backups);
• loss of business, revenue, profits, contracts or anticipated savings;
• loss of a B-BBEE level, certificate or verification outcome, or the cost of re-verification;
• regulatory fines, penalties or sanctions arising from decisions based on the Service's output;
• errors, omissions or inaccuracies in indicative scores, AI-generated analysis or reports; and
• any interruption, downtime or unavailability of the Service.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, the Developer disclaims all warranties, whether express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose and non-infringement. You use the Service entirely at your own risk. Where liability cannot be excluded by law, the Developer's total liability arising out of or relating to these Terms or the Service is limited to the fees you paid in the three (3) months preceding the claim.

10. Your acknowledgment

By creating an account, subscribing to a plan, or continuing to use the Service, you expressly acknowledge that you have read, understood and accept the disclaimer of liability in section 9 — namely that the Developer is not responsible for any loss, damage or harm of any kind arising from your use of the Service or reliance on its outputs, and that you use the Service entirely at your own risk. This acknowledgment is recorded when you accept the in-app policy notice presented to you.

11. Governing law & disputes

These Terms are governed by the laws of the Republic of South Africa. We will attempt to resolve disputes informally. Any dispute that cannot be resolved will be submitted to the jurisdiction of the South African courts.

12. Changes

We may update these Terms and the platform from time to time. Material changes will be communicated in-app or by email. Continued use after changes take effect constitutes acceptance.